- Introduction
Athma health tech private limited (Athma) is committed to respecting the privacy of every individual whose personal data is processed (which include collection, storage, processing, disclosure, and transfer of personal data) in ATHMA Platform (including AADI, AHAM and any other application powered by Athma).
Every Individual's privacy is important to us, and we strive to take reasonable care and protect the information we process. In this regard, we adhere to all applicable governing laws related to Privacy and Personal Data Protection where our services are being provided.
This Privacy Notice ("Privacy Notice") applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) as per the above-mentioned laws, when such Personal Information is processed by the application for a defined purpose or transaction, services or use of services ("Services").
The terms 'You' or 'Your' refer to you as the User of our Services and the terms 'We', 'Us' and 'Our' refers to the application along with Business Partners.
- Collection
We collect Your Personal Information directly from You, from third parties, from internal team of the organisation and automatically through Our Website or Applications. This includes details such as device type, login times, IP address, and other information listed in Section 6. You can also choose to share additional Personal Information with Us by writing to Us via the contact details in Section 14.
- Consent
- By providing consent, You agree to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with this Privacy Notice.
- You acknowledge that You provided Your information voluntarily and understand its use. Providing wrongful data is Your responsibility.
- Control Over Your Personal Information
- You may withdraw Your consent if lawful basis for processing data is consent at any time by emailing grievance.digital@narayanahealth.org.
- Withdrawal may restrict your access to our online services. It will not affect lawful processing done before withdrawal.
- Changes to Privacy Notice
We may update this Privacy Notice from time to time. Material changes will be notified. Continued use of our services implies acceptance of updates unless consent is withdrawn.
- Personal Information Processed
We may process (which include collection, storage, processing, disclosure, and transfer of personal data) the following types of Personal Information (including but not limited to):
- Name, Date of Birth, Gender, Address, Phone Number, Email
- Medical history, health condition, blood group, vitals, lab reports
- Financial and payment details (cards, insurance, bank details)
- Government IDs (Aadhaar, PAN, Passport, Driving License, Voter ID, Visa)
- Employment and educational history
- Login details, browser/device data, IP address, cookies
- Audio/video interactions with AADI representatives
- Any other information willingly shared by You
- How We Collect Personal Information
- Through registration forms, or integrated applications
- By providing details to healthcare professionals or representatives
- By using our website, apps, or other digital channels
- Through cookies
- During healthcare service delivery and related interactions
- Use of Personal Information
We may process (which include collection, storage, processing, disclosure, and transfer of personal data) the personal information for the following purposes (including but not limited to):
- Healthcare services (preventive, diagnostic, treatment, pharmacy)
- Insurance processing, payment facilitation, and refunds
- Patient engagement and feedback via digital channels
- Maintaining medical records and digital patient journeys
- Research, analytics, audits, and reporting
- Ensuring safety, compliance, and regulatory requirements
- Sharing with business partners for service provision
- Sharing and Transferring Personal Information
- Your information may be shared with affiliates, partners, service providers, banks, or government authorities under lawful grounds.
- Cross-border transfers may occur with contractual safeguards to protect your data.
- We may share anonymized/de-identified data for research and statistical purposes.
- Use of Cookies
We may store cookies on your device. You can block or delete them via your browser settings. Cookies may be used for analytics, personalization, and advertising. Third-party sites linked to ours may have their own cookie policies.
- Security
We adopt physical, technical, and administrative safeguards to protect your data. While we strive to ensure security, the internet is not fully secure, and we cannot provide absolute guarantees.
- Compliance with Laws
We comply with Indian data protection laws. If these terms conflict with your country's laws, please refrain from using our services.
- Retention of Personal Information
Your data is retained only as long as necessary for legal, regulatory, and business purposes. Thereafter, it is securely deleted.
- Grievance Officer